Refund policy

At Tritote, we are committed to delivering high-quality products and a delightful shopping experience. To ensure fairness and clarity, we have a strict return policy for all purchases. Please read the details carefully before making a return request.

Eligibility for Returns

We accept returns only under the following conditions:

  1. Damaged or Defective Items Only: Returns are applicable only for items that arrive with manufacturing defects or are damaged during transit.
  2. Mandatory Unboxing Video: To validate a return, customers must provide a clear and unedited video of the unboxing process. This video must:
    • Show the product being removed from its original packaging.
    • Clearly capture the damage or defect.
    • Include the shipping label and packaging to verify authenticity.

Conditions for Accepting Returns

  • The item must remain unused, unwashed, and in its original condition, with all tags and packaging intact.
  • Returns must be initiated within 7 Days of receiving the product. Requests beyond this period will not be accepted.

Non-Eligible Returns

We regret that returns will not be processed in the following scenarios:

  • If no unboxing video is provided as proof of damage.
  • If the item is damaged due to improper handling, washing, or general wear after delivery.
  • If the item is returned without its original tags, packaging, or in a used condition.

Important Notice

We do not encourage returns outside of the outlined policy. Please ensure that you carefully review the product details, size charts, and descriptions before placing your order to avoid any inconvenience.

How to Request a Return

If your purchase meets the eligibility criteria, please follow these steps:

  1. Contact our support team at [insert contact details] within the specified timeframe.
  2. Provide the unboxing video and a brief description of the issue.
  3. Await confirmation from our team regarding the approval of your return.

For Assistance

If you have any questions or concerns, feel free to contact us at smrgroup.ecommerce@gmail.com. We’re here to help!

By adhering to this policy, we aim to maintain transparency and ensure a seamless experience for all our customers. Thank you for your understanding and cooperation!